Payment, delivery and refunds

1. Payment

1.1. Credits are purchased on the Billing page by choosing a package or a custom amount. Packages and prices are the same for business and individual accounts. All prices and payments are in Turkish lira (TRY). Commercial customers (business accounts and individual accounts opened for professional use) see prices excluding VAT, and VAT is added to the amount charged. Consumers (individual accounts opened for personal use) see prices including VAT; the credit price is the same, and the VAT-inclusive price is the price excluding VAT plus VAT at the current rate (Terms of Service, clause 18.3). Before every credit purchase, consumers approve the order's pre-contractual information form and distance sales contract; both texts are sent to their registered email address.

1.2. Bank transfer (havale or EFT): when an order is created, the bank, IBAN and order number are shown on screen and sent by email. The order number is entered in the payment description.

1.3. Credit or debit card: when the card option is offered on the order screen, card payments are taken through the infrastructure of the licensed payment institution iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (iyzico). Card details are entered directly on iyzico's payment page; Sealingo does not see or store card details.

2. Delivery terms

2.1. Delivery of purchased credits means adding the credits to the balance of the customer's Sealingo account. With sworn & notarized delivery (Terms of Service, clause 17), the signed translation is delivered by courier only within the provincial borders of Istanbul. The job goes to the partner agency closest to the customer's address, and the courier leaves from that agency's office. The courier fee is per trip: the fee for one trip is based on the distance between the agency's district and the destination district; a Bosphorus crossing is added to a trip that crosses to the other side of the Bosphorus. A one-way courier is one trip, a two-way courier is two. The amount is shown on the order screen and paid in credits.

2.2. For card payments, credits are added automatically as soon as iyzico approves the payment. For bank transfers (havale or EFT), credits are added after the payment reaches Sealingo's account and is verified, no later than the end of the business day following the day the payment reaches the account.

2.3. Added credits and credit transactions appear on the account admin's Billing page. Credits do not expire; the customer uses them for translation jobs whenever they wish.

2.4. Translation jobs are prepared on the platform and delivered on the Jobs page of the customer's account; delivery files are downloaded there. Preparation of jobs, the customer's approval and the retention period of documents are governed by the Terms of Service.

2.5. If your payment was received but the credits were not added within the period above, write to us with the order number. Once the payment is verified, the credits are added; if it cannot be verified, the payment is refunded by the method used to make it.

2.6. For each purchase, an invoice is issued in the customer's name with the customer's registered billing details: for a business customer, the trade name, tax identification number (for a sole proprietorship, the Turkish ID number) and tax office; for an individual customer, the full name and Turkish ID number or, for a sole proprietorship, the tax identification number and tax office; for a consumer, the full name and Turkish ID number (required); in all cases, the address (Terms of Service, clause 5.5).

2.7. Times stated for sworn & notarized delivery are estimates. For notarized delivery, the originals of some documents are collected by courier and returned with the translation. Details are in Terms of Service, clauses 17.8 and 17.9.

3. Order cancellation

An unpaid order can be canceled on the Billing page. The credits of an order whose payment has been received are added to the balance; refunds of these credits are subject to the rules below.

4. Refunds

4.1. Credits are valid indefinitely. Purchased credits cannot be converted into cash, transferred to another account or refunded (Terms of Service, clause 6.6). Consumers' right of withdrawal is independent of this (clause 4.6).

4.2. In the following cases, the price of unused credits is refunded within 30 days, at the price at which they were purchased:

• Sealingo terminates the agreement without just cause or permanently discontinues the service
• The customer terminates the agreement by not accepting a new version of the agreement
• The customer terminates the agreement by objecting to a change of sub-processor

4.3. Amounts charged in error or charged twice are refunded regardless of this restriction.

4.4. Refunds are made by the method used for payment: card payments to the same card, and bank transfer (havale or EFT) payments to a bank account registered in the customer's name. The time it takes for a card refund to appear on the account depends on the card-issuing bank.

4.5. Credits are deducted when the translation is delivered (Terms of Service, clause 6.3); for a job that cannot be completed or is stopped before delivery, the reserved credits return to the balance. If credits may not be sufficient for a job, the job's credits are calculated before translation begins; no more than this binding quote is deducted (Terms of Service, clause 6.4). The credit calculation for a job can be disputed, with reasons, within 14 days of delivery; if the dispute is upheld, the difference is refunded to the balance.

4.6. Right of withdrawal (consumers). In addition to business and individual customers who use the service for their commercial or professional activities, Sealingo also serves students and other persons (consumers) who open an individual account for personal use (Terms of Service, clauses 1.5 and 18). The right of withdrawal under distance contracts applies only to consumers' credit purchases; it does not apply to commercial customers' purchases. A consumer may withdraw from a credit order, without giving reasons, within 14 days from the day the order is paid (the day the payment reaches Sealingo and the credits are added to the balance). The right of withdrawal covers the order's unused credits: the refundable credits are the smaller of the order's credits and the credits available in the balance at the time of the notice (excluding credits reserved for jobs in progress). The refund amount is the VAT-inclusive amount paid for the order multiplied by the ratio of the refundable credits to the order's credits (rounded to the kuruş).

4.7. The additional fees for sworn & notarized delivery (sworn translation, notary and courier fees) are deducted in credits when the translation is delivered and the job is handed over to the partner agency. These fees are paid only to Sealingo; no separate payment is made to the partner agency, the notary or the courier. In case of cancellation, refunds are made in credits according to the stage reached; the notary fee is finalized by receipt, and the difference is refunded to or deducted from the balance (Terms of Service, clauses 17.7 and 17.10).

4.8. End of the right of withdrawal. Under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer's approval before the withdrawal period ends. When starting a job, the consumer expressly agrees that performance of the service begins immediately; with this approval, the right of withdrawal ends for the credits used in that job. If the job is stopped or cannot be completed and the credits return to the balance, these credits count as unused again. For sworn & notarized delivery, the approval given when starting the job also covers the additional fees; additional fees refunded to the balance on cancellation count as unused again (Terms of Service, clauses 18.6 and 18.8).

4.9. Withdrawal notice and refund. The consumer sends the withdrawal notice by a support request with the subject "Cayma" (withdrawal) from the Help section of the platform, or by email from the registered email address to hello@sealingo.co; any statement that clearly says the consumer is withdrawing is sufficient. When Sealingo processes the notice, it confirms this by email and deducts the credits to be refunded from the balance. The refund is made within 14 days from the day the notice reaches Sealingo, by the method used for payment: for card payments, to the same card through iyzico; for bank transfer (havale or EFT) payments, to the bank account in the consumer's own name that they provide. No charge is made for the refund.

4.10. Complaints and dispute resolution (consumers). In disputes, consumers may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) within the monetary limits announced each year by the Ministry of Trade, and to the consumer court for disputes above these limits, at their place of residence or where the consumer transaction was made (Terms of Service, clause 18.10).

5. Seller information and contact

• Trade name: SERHAN YILDIRIM "SEALINGO"
• Registered address: Yakuplu Mah. 65. Sk. No: 35 İç Kapı No: 7, 34500 Beylikdüzü / İstanbul
• Tax office and number: Beylikdüzü · 9590626265
• MERSİS: 2647397864600013
• Trade registry: Istanbul Trade Registry Office · 946570
• Phone: 0212 642 99 64
• Email: hello@sealingo.co
• Professional chamber: Istanbul Chamber of Commerce (İTO). Information on the applicable professional rules and the chamber is available at www.ito.org.tr.

For payment, delivery and refund requests, write from the account admin's registered email address to the email address above, quoting the order number.