Pre-contractual information form

1. Seller (service provider)

• Trade name: SERHAN YILDIRIM "SEALINGO"
• Address: Yakuplu Mah. 65. Sk. No: 35 İç Kapı No: 7, 34500 Beylikdüzü / İstanbul
• Tax office and number: Beylikdüzü · 9590626265
• MERSİS: 2647397864600013
• Trade registry: Istanbul Trade Registry Office · 946570
• Phone: 0212 642 99 64
• Email: hello@sealingo.co
• Website: sealingo.co

2. Buyer (consumer)

• Full name, address, phone and email: shown on the order screen (from the billing details in your account)

3. Order and total price

4. Main characteristics of the service

4.1. What you purchase are credits used to pay for translation jobs on the Sealingo platform. Credits are sold at the price published on the Pricing page. 1 credit corresponds to 1,000 characters of source text for English and German; for other languages, the language coefficient on the Pricing page applies (1 credit = 1,000 characters × language coefficient).

4.2. The credits used in a job are calculated document by document, and within each document language by language, based on the source text characters (including spaces) counted after reading. Text already in the target language in the document uses no credits. At least 1,000 characters are charged for each document containing text. Files rejected as illegible, files containing no text and correction rounds use no credits. All calculation rules are in Terms of Service, clause 6.

4.3. Credits never expire. Credits are reserved for a job before translation begins and are deducted when the translation is delivered to you. For a job that cannot be completed or is stopped before delivery, the reserved credits return to the balance. If credits may not be sufficient for a job, the job's credits are calculated before translation begins and shown on the job page as a binding quote; no more than the quote is deducted for that job.

4.4. Translations are prepared with AI-assisted software, to sworn translator standards. This describes how they are prepared; it does not mean that the translation is a sworn translation or that it is error-free. You review and approve the translation; before approval it is marked with a "DRAFT" watermark. Sealingo is not a sworn translator or a notary; it does not provide sworn translation, notarization, apostille or translators.

4.5. When opening a job, you may choose sworn or notarized delivery: the sworn translator of Sealingo's partner agency signs the translation, a notary notarizes it where required, and a courier delivers it within Istanbul. The additional fees for this delivery (sworn, notary and courier fees) are also paid in credits (Terms of Service, clause 17).

4.6. The platform is used in an up-to-date web browser; no installation is needed. Delivery files are downloaded from the platform.

5. Payment and invoice

5.1. All prices and payments are in Turkish lira (TRY) and are shown to you including VAT. The credit price is the same as for commercial customers: the VAT-inclusive price is the price excluding VAT plus VAT at the current rate. No charge other than the amount payable is made.

5.2. Bank transfer (havale or EFT): the bank, IBAN and order number are shown on the order screen and sent by email. The order number is entered in the payment description.

5.3. Card payment: payments are taken through the infrastructure of the licensed payment institution iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (iyzico). Card details are entered directly on iyzico's payment page; Sealingo does not see or store them.

5.4. For each purchase, an invoice (e-archive invoice) is issued in your name with the full name, Turkish ID number and address in your account.

6. Delivery (performance)

6.1. Delivery of the credits means adding them to the balance of your Sealingo account; there is no physical delivery or shipping. For card payments, credits are added automatically as soon as iyzico approves the payment. For bank transfers (havale or EFT), credits are added after the payment reaches Sealingo's account and is verified, no later than the end of the business day following the day the payment reaches the account.

6.2. Added credits and credit transactions appear on the Billing page. Translation jobs are prepared on the platform and delivered on the Jobs page; times shown on the platform are estimates.

6.3. If your payment was received but the credits were not added within this period, write to hello@sealingo.co with the order number. Once the payment is verified, the credits are added; if it cannot be verified, the payment is refunded by the method used to make it.

7. Right of withdrawal

7.1. You may withdraw from this order within 14 days, without giving any reason and without paying a penalty. The period starts on the day the order is paid, that is, the day the payment reaches Sealingo and the credits are added to your balance. It is enough to send your notice within this period.

7.2. The right of withdrawal covers the order's unused credits. The refundable credits are the smaller of: the order's credits, and the credits available in your balance when the withdrawal request arrives (excluding credits reserved for jobs in progress).

7.3. The refund amount is the VAT-inclusive amount you paid for the order multiplied by the ratio of the refundable credits to the order's credits (rounded to the kuruş). Example: if 30 credits of a 100-credit order were used in a job and you have no other credits in your balance, 70 credits are refunded; the refund amount is 70% of the amount you paid.

8. When the right of withdrawal cannot be exercised

8.1. Under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with your approval before the withdrawal period ends.

8.2. When starting a job, you check a box showing that you expressly agree that performance of the service begins immediately and that you know your right of withdrawal ends for the credits used in that job. The job does not start until the box is checked. With this approval, the right of withdrawal ends for the credits reserved for that job.

8.3. If the job is stopped, its documents are rejected or it cannot be completed, and the reserved credits return to your balance, these credits count as unused again; if the withdrawal period has not ended, you may withdraw for them too. The same applies to the difference returned to the balance when the final calculation is lower than the binding quote.

8.4. If you choose sworn or notarized delivery, the approval you give when starting the job also covers the additional fees for this delivery; these fees are paid in credits. Additional fees refunded to the balance on cancellation count as unused again (Terms of Service, clause 17.10).

9. Exercising the right of withdrawal and refund

9.1. You can send your withdrawal notice in one of the following ways: by a support request with the subject "Cayma" (withdrawal) from the Help section of the platform, or by email from the registered email address in your account to hello@sealingo.co, or in writing to Yakuplu Mah. 65. Sk. No: 35 İç Kapı No: 7, 34500 Beylikdüzü / İstanbul. Any statement that clearly says you are withdrawing is sufficient; you do not have to use the sample text below.

• Sample: "To Sealingo: I withdraw from the distance sales contract for my credit order no. … dated …. Full name: … Registered email in my account: … (If I paid by bank transfer) IBAN in my name for the refund: … Date: …"

9.2. When Sealingo processes the notice, it confirms this to you by email and deducts the credits to be refunded from your balance.

9.3. The refund is made within 14 days from the day your notice reaches Sealingo, by the method you used to pay: for card payments, to the same card through iyzico; for bank transfers (havale or EFT), to the bank account in your name that you provide. You are not charged for the refund. The time it takes for a card refund to appear on your account depends on the card-issuing bank.

10. Complaints and dispute resolution

10.1. You can send requests and complaints to hello@sealingo.co or through the support form on the platform.

10.2. In disputes, you may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) within the monetary limits announced each year by the Ministry of Trade, and to the consumer court for disputes above these limits. You may apply to the Consumer Arbitration Committee or consumer court of your place of residence or of the place where the consumer transaction was made. Provisions on mandatory mediation as a precondition to litigation are reserved.

11. Other information

11.1. Approving the order creates an obligation to pay. An unpaid order can be canceled on the Billing page.

11.2. This form and the order's distance sales contract are recorded with your approval (time of approval, text version and order details) and sent to your registered email address as a durable medium. The other rules for your account are in the Terms of Service.

11.3. Your personal data is processed in accordance with the Privacy Notice (KVKK).